Implementation of an IT Balanced Scorecard

Theory and Application


Master's Thesis, 2009

51 Pages, Grade: 1


Excerpt


Table of Contents

Index of Figures

Index of Tables

1 Introduction

2 Problem definition
2.1 Introduction to IT organisations
2.1.1 Structure of the examined IT department
2.1.2 Processes of the IT department
2.2 Existing management ratios
2.3 Goal of the thesis

3 The Balanced Scorecard (BSC)
3.1 BSC Fundamentals
3.1.1 Financial Perspective
3.1.2 Customer Perspective
3.1.3 Internal Perspective
3.1.4 Learning and Innovation Perspective
3.2 The BSC as Strategic Management System
3.2.1 Translating the Vision
3.2.2 Communicating and Linking
3.2.3 Business Planning
3.2.4 Feedback and Learning
3.3 Strategy Maps
3.4 Implementation of a BSC
3.5 Summary of BSC advantages
3.6 BSC criticism

4 Alternatives to the BSC
4.1 Gälweiler’s Strategic Navigation System
4.1.1 Comparison to the BSC
4.2 Stakeholder Scorecard
4.2.1 Architecture
4.2.2 Criticism

5 The IT BSC
5.1 Model of Kütz
5.1.1 Perspectives
5.2 Model of Schmid-Kleemann
5.2.1 Perspectives
5.2.2 Strategy Map
5.3 Symons’s IT Strategy Maps
5.3.1 Perspectives
5.3.2 Strategy Map
5.4 Conclusion on IT-BSC models
5.5 Alignment to corporate BSC
5.5.1 Definition of the IT strategy
5.5.2 IT functions within the corporate BSC

6 Implementation of the IT BSC for the IT department examined
6.1 Decision
6.2 Implementation
6.2.1 Mission statement
6.2.2 Vision statement
6.2.3 IT Strategy
6.2.4 Strategy Map
6.2.5 The IT BSC
6.2.6 Finishing the Implementation

7 Conclusions
7.1 Results
7.2 Further Improvements

8 References

Appendix A - The IT Strategy Map

Excerpt out of 51 pages

Details

Title
Implementation of an IT Balanced Scorecard
Subtitle
Theory and Application
College
University of Salzburg  (International Executive MBA General Management (Upgrade))
Grade
1
Author
Year
2009
Pages
51
Catalog Number
V165294
ISBN (eBook)
9783640813025
ISBN (Book)
9783640813186
File size
3658 KB
Language
English
Keywords
Balanced Scorecard, IT BSC, Strategic Management, Strategy Map, IT Department, IT Strategy
Quote paper
DI, MBA Peter Hirschbichler (Author), 2009, Implementation of an IT Balanced Scorecard, Munich, GRIN Verlag, https://www.grin.com/document/165294

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